SHIPPING & RETURNS

SHIPPING

We aim to dispatch all orders within 3–5 working days unless stated otherwise.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow additional time during drops, restocks, holidays or high-demand periods.

RCHKDS is not responsible for:

• Incorrect shipping information entered at checkout
• Courier delays outside of our control
• Lost, stolen or delayed parcels after dispatch

If a parcel is returned due to an incorrect address or failed delivery attempt, additional shipping charges may apply.

RETURNS & REFUNDS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To make a return visit our contact page.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note:

• Return Shipping Cost: You will need to pay a return shipping fee of £4.50 and a 1% restocking fee. However, if the return is due to our mistake (e.g., defective, damaged, or incorrect items), we will cover the cost of return shipping.
• If the return is due to a change of mind, you are responsible for the cost of return shipping.
• Returns for change of mind will not be accepted.
• Items sent back to us without first requesting a return will not be accepted.

FAULTY ITEMS

If you believe you have received a faulty item, please contact us within 14 days of delivery at info@rchkds.com including:

• Order number
• Clear photos of the issue
• Brief description of the fault

If your item is confirmed as faulty, we will offer a replacement, repair, store credit or refund where appropriate.

Items damaged through normal wear, improper washing, misuse or accidental damage will not be considered faulty.

LIMITED DROPS

RCHKDS releases products in limited quantities. Once sold out, products may not be restocked.