SHIPPING & RETURNS

SHIPPING POLICY

• UK Orders: Orders within the UK are dispatched within 3-4 business days. Please allow additional time during busy periods, including the holiday season, as temporary delays may occur.
• International Orders: International orders are dispatched within 10–12 business days. Delivery times may be extended during busy periods or due to circumstances outside our control.
• Pre-Orders: Pre-order items may take approximately 3–4 weeks to be dispatched. Please note that processing times may be longer during peak periods.

IMPORT DUTIES & CUSTOMS

For international orders, customers are responsible for any import duties, customs charges, and taxes applied by the destination country. These charges vary by location and are determined by local customs authorities.

• UK Customers: No import duties will apply, as all UK orders are shipped from within the UK.
• International Customers: Overseas orders may take longer to arrive due to customs clearance and processing in the destination country.

Please be aware that RCHKDS cannot control customs processing times or any additional charges imposed by your country's customs authorities.

RETURN & REFUND POLICY

You have 14 days from delivery to let us know you'd like to return something. Contact us via the Contact Form with your order number. You then have 14 days to send the item back.

To request a return, please contact us through the Contact Form on our website at www.rchkds.co.uk Please do not send any items back before your return has been approved.

RETURN REQUIREMENTS

To be eligible for a return, your item must:

• Be in the same condition as when you received it
• Be unworn and unused
• Have all original tags attached
• Be returned in its original packaging
• Include proof of purchase or your order details

Once your return request has been reviewed and approved, we will provide you with the relevant return instructions.

RETURN SHIPPING & FEES

• A £4.50 return shipping fee and 1% restocking fee will apply to eligible returns.
• If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we will cover the return shipping cost.
• Returns due to a change of mind are not accepted.
• Any items returned without prior approval may be refused.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please check your order as soon as you receive it. If your item arrives damaged, defective, or you have received the wrong item, contact us through the Contact Form on our website as soon as possible.

We will review the issue and work with you to find an appropriate resolution.

NON-RETURNABLE ITEMS

Certain products are not eligible for return, including:

• Custom or personalised products
• Undergarments, socks, and skull caps due to hygiene reasons
• Sale items
• Gift cards

If you are unsure whether your item qualifies for a return, please contact us through our website before sending anything back.

EXCHANGES

We do not offer direct exchanges. If you would like a different item or size, you will need to request a return (where eligible) and place a new order separately once your return has been approved.

EU 14-DAY COOLING-OFF PERIOD

For orders delivered to the European Union, customers may have a 14-day right to cancel under applicable consumer protection laws.

Any applicable cancellation or return must meet the relevant legal requirements. Items should be returned in their original condition, unworn and unused, with tags attached and in their original packaging where possible.

Return shipping costs are the customer's responsibility unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect item.

REFUNDS

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund after 15 business days from the date of refund approval, please contact us through the Contact Form on our website at www.rchkds.co.uk